For ages 21+

Play responsibly,
keep yourself safe

299 det believes that the enjoyment of sports and betting is only truly worthwhile when it stays within control. On this page we will show you how to enjoy gaming while staying within safe limits.

21+ For those aged 21 and above only

When does gaming become a problem?

For most people, betting or casino games are simply entertainment — much like watching a film or going to a cricket match. But in some cases this entertainment can turn into a habit and gradually have a negative impact on life. 299 det wants every member to play consciously and within their own means.

Responsible gaming is not just about spending less — it means keeping an eye on your mental state, financial limits, and time. Reading our Terms and Conditions will show you the circumstances under which 299 det reserves the right to suspend or close an account — including for protective reasons.

Remember, gambling or betting is never a reliable source of income. Never think of it as a way to repay debt or cover household expenses. If you ever feel the urge to play is growing or you are losing control, seek help immediately.

To learn more about 299 det and how we work to protect our members, visit the About Us page. Our goal is to create a safe and transparent environment where every member can play with respect and security.

Core Principles

Only those aged 21+ may open an account

Set your gaming budget in advance

Do not keep playing to chase losses

Do not play when you are under stress

Take regular breaks and spend time with family

Control Tools and Limit Setting

299 det provides several tools to help you stay in control of your gaming. To activate them, contact our 24/7 live chat or email.

Deposit limits

Set a maximum deposit limit on a daily, weekly, or monthly basis. Once this limit is reached, no new deposits will be accepted.

Budget Control

Time Limit

Set a limit on how long you spend on the platform each day. You will receive an automatic alert when the set time is up.

Time Management

Temporary Break

If you feel you need a rest for a while, you can temporarily close your account for anywhere from 1 day to 6 weeks.

Temporary Break

Self-Exclusion

If you choose long-term self-exclusion, your account will be completely inactive for a set period — logging in will not be possible during this time.

Long-Term Protection

Activity History

View your deposit, withdrawal, and betting history at any time. Understanding your own spending patterns is the first step toward responsible gaming.

Transparency

Direct Support

Send a message to our 24/7 live chat or contact us by email to activate any protective tool. Support is available in both Bengali and English.

24/7 Support

Warning Signs — when to be careful

If one or more of the following signs appear in your life, it is time to take a break and seek help.

  • You keep betting more to chase losses, but the situation keeps getting worse.
  • Thinking about gaming is stopping you from sleeping, eating, or focusing on work.
  • You are hiding the amount you bet or gamble from family or friends.
  • You are borrowing money or using household funds to cover gaming costs.
  • You have tried to stop betting but cannot — you keep starting again every time.
  • When you are not playing, you feel restless, irritable, or frustrated.
  • A large portion of your salary or savings is going toward gaming every month.

Check yourself

Ask yourself these questions honestly:

01 How many times last month did you spend more than the limit you set for yourself?
02 How openly can you talk to your family about your betting?
03 When you are winning, can you stop, or do you want to keep playing?
04 Has gaming put a strain on your relationships with family or work?
05 If you were asked to stop playing for one month starting today, could you?

If thinking about these answers makes you uncomfortable, contact us on live chat — no judgment, just support.

Where to get help?

Acknowledging a problem is a sign of strength, not weakness. Seek support from the following places.

299 det Support

Contact us via 24/7 live chat or email. Support is available in Bengali and English. Get immediate assistance for account limits or self-exclusion.

Family and Loved Ones

Let a trusted family member or friend know about your situation. Support from someone close to you can often be more effective than professional counselling.

Professional Advice

Speak with a mental health specialist or addiction counsellor. There are a number of government and private mental health service centres in Bangladesh.

Community and Religious Support

Local community groups, religious leaders, or social organisations can offer moral support. These networks are helpful for overcoming loneliness.

Protection for Minors

To join 299 det, you must be at least 21 years old. Date of birth is verified during account registration, and additional identity verification may be requested at any time.

If there are underage members in your household, keep devices password-protected and use parental control software on your browser. Never share your account details.

If you suspect an underage person has used your account, notify 299 det immediately via live chat or email support.

In accordance with our Privacy Policy, members' personal information is kept strictly secure and is not shared with third parties — this is part of our commitment to your protection.

Our Commitment

299 det believes that creating a healthy gaming environment is not just a legal obligation — it is our ethical responsibility.

We respect every member and want their experience to always be positive. Creating an environment where people can seek help when needed is part of our responsibility.

Any member of our team is always ready to answer your questions in Bengali or English — without judgment.

Frequently asked questions

No. Your account balance is kept safe during self-exclusion. Once the self-exclusion period ends and your account is reactivated, you can withdraw your funds. If you wish to withdraw during the self-exclusion period, contact 299 det support.

Yes. Lowering your deposit limit takes effect immediately. However, increasing the limit may require a waiting period, to prevent decisions made in a moment of impulse.

The account holder must make the self-exclusion request themselves. However, if the situation feels urgent, a family member may contact our email support — we will assess the situation and take appropriate steps.

No. Anyone under 21 is not permitted to open an account. Age is verified during registration, and additional identity documents may be requested if there is any doubt. If an underage account is found, it will be closed immediately.

A request to reactivate the account can be made after the set period has ended. However, for long-term self-exclusion, 299 det reserves the right to decline requests to reopen the account before the period is up — because this protection exists for your benefit.

In Bangladesh, government mental health hospitals, private counselling centres, and some voluntary organisations provide support for these issues. Start by speaking with a familiar doctor or mental health specialist. The 299 det support team can also point you in the right direction.

Yes, all protective tools — deposit limits, time limits, temporary breaks, and self-exclusion — are completely free. Simply contact us via live chat or email to activate them.

If you have more questions, visit our FAQ page, where you will find detailed information about the platform.