Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, websites, and mobile applications of the 299 det platform. By creating an account, playing games, making a deposit, or using any service on the platform, you are considered to have accepted the terms of this policy.

299 det places the highest priority on protecting members' personal information. We never sell your information to third parties, and it is not used for any purpose other than those stated in this document.

Alongside this policy, please also read our Terms and Conditions page, as both documents together form part of the agreement governing your use of the account.

2 What Information Is Collected

299 det collects information from users at various times and in various ways. The categories of information collected are detailed below:

2.1 Registration and Identity Information

• Full name (in both Bengali and English)
• Date of birth — for age verification (the service is for persons aged 21+ only)
• Email address and mobile number
• User-chosen username and password (stored in encrypted form)

2.2 Financial Transaction Information

• Mobile banking numbers (bKash, Nagad, Rocket)
• Deposit and withdrawal amounts and dates
• Transaction IDs and verification details

2.3 Gaming Activity Information

• Game play history, bet amounts, and results
• Bonus claim records
• Session duration and activity type

2.4 Technical Information

• IP address and device information
• Browser type and version
• Cookies and session data
• Site access and navigation patterns

3 Purpose of Data Collection

Collected information is used only for the specific purposes listed below. Information is not used for any unauthorised purpose:

• Account creation, management, and verification
• Processing deposits and withdrawals, and ensuring the security of financial transactions
• Verifying the applicable age requirement (21+) and other eligibility criteria
• Detecting and preventing fraud, cheating, and suspicious activity
• Providing customer support — assistance via live chat and email
• Communications regarding promotions and bonus offers (to account holders only)
• Analysis to improve platform performance
• Meeting legal obligations

In accordance with our Responsible Gaming policy, gaming activity data is also analysed to protect users — so that timely action can be taken if signs of harmful behaviour appear.

4 Data Storage and Security

299 det uses industry-standard technology to protect members' information. SSL encryption is used for storing and transmitting data, which prevents unauthorised access by third parties.

4.1 Technical Security Measures

• All data transmission is secured through SSL/TLS encryption
• Passwords are stored in hashed and salted format — passwords are never held in plain text on any system
• Two-factor verification (OTP) is available
• Regular security audits are conducted
• Automatic alerts on suspicious login attempts

4.2 Data Retention Period

All information is retained while the account is active. Even after an account is closed, certain information may be kept for a defined period in accordance with legal obligations. Financial transaction records are retained for as long as required by law.

5 Sharing Information with Third Parties

299 det does not sell users' personal information. However, there are certain specific situations where sharing information with third parties may be necessary:

5.1 Payment Processors

Information required to process financial transactions through bKash, Nagad, and Rocket is shared with the relevant payment service provider. This information is used solely for the purpose of transaction verification.

5.2 Game Providers

The minimum necessary information may be shared with Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and other game studios to ensure the gaming experience functions correctly.

5.3 Legal Requirements

Information may be provided to authorities upon request due to a court order, investigation, or other legal obligation. In such cases, only the requested and legally permissible information will be provided.

5.4 Service Support

Information may be shared on a limited basis with trusted technology partners who assist in operating technical infrastructure, customer service, and analytics tools. These partners are obligated to comply with 299 det's privacy standards.

6 Cookies and Tracking Technology

The 299 det website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the quality of the service.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and core site functionality. Disabling them will prevent access to many features of the site.

6.2 Performance and Analytics Cookies

These cookies are used to understand site usage patterns and improve service quality. The information collected is fully anonymous.

6.3 Cookie Controls

Cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may limit certain features of the site.

7 User Rights

As a member of 299 det, you have the following rights over your personal information:

7.1 Right to Know

You can find out what information 299 det holds about you and the purpose for which it is used. You may contact the support team to request a copy of your information.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. This can be done through account settings or via customer support.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, this request may be limited where legal obligations or ongoing disputes apply.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. You may unsubscribe from marketing emails at any time.

8 Protection of Minors

All services provided by 299 det are strictly for persons aged 21 and above. We do not knowingly collect information from any minor.

An age verification process is carried out at the time of registration. If a member is found to be under 21 years of age, their account will be suspended immediately and the associated information will be securely deleted.

If you believe that a minor is using the platform, please notify our customer support team immediately.

9 International Transfer of Data

For operational purposes, information may in some cases be stored or processed outside Bangladesh. In such cases, 299 det ensures that an equivalent or higher level of protection exists in the destination country.

Strict contractual terms are enforced when sharing data with international partners to ensure that data protection standards are maintained.

10 Policy Changes and Updates

This privacy policy may be updated from time to time due to changes in technology, business practices, or legal requirements. For significant changes:

• A notification will be sent to the registered email address
• The updated date will be clearly shown on the website
• Reasonable notice will be given before changes take effect

Continued use of the platform after an update will be considered as acceptance of the new policy. You are advised to check this page regularly to stay informed of any changes.

If you have further questions about anything on the site, you may find answers on our Frequently Asked Questions (FAQ) page.

11 Contact

For any questions or concerns about this privacy policy, please contact the 299 det support team:

• Live Chat: Available 24/7 directly through the site
• Email: [email protected]
• Language: Support is available in both Bengali and English

We aim to provide an initial response within 7 business days of receiving any privacy-related complaint or information request.