299 det Terms and Conditions

01 General Provisions

These terms and conditions apply to the 299 det platform and all of its services. This includes casino games, sports betting, live casino, slots, and all other sections. By accessing or using the 299 det platform, you confirm that you have read every clause of this document and have agreed to comply with it.

These terms must be read alongside our Privacy Policy and responsible gaming guidelines. Both documents together govern the relationship between the user and 299 det.

If you disagree with any part of these terms, please stop using the platform and contact our support team.

02 Account Registration

2.1 One Account Policy

Each user may create only one account. Opening multiple accounts under the same person's name, from the same device, or using the same payment method is strictly prohibited. If this policy is violated, all accounts may be closed immediately and any remaining balance may be forfeited.

2.2 Providing Accurate Information

All information provided during registration — including name, mobile number, and other personal details — must be completely accurate and up to date. Providing false or misleading information may result in account closure. When a withdrawal is requested, 299 det may ask for relevant documents to verify your identity.

2.3 Login Security

Keeping your account password confidential is your own responsibility. Giving any third party access to your account is not permitted. If your login details are lost or stolen, you must notify the 299 det support team immediately.

03 Age and Eligibility

All services on 299 det are available only to individuals aged 21 or above. Minors may not use this platform. By registering, you personally confirm that you are at least 21 years old.

If there is any doubt about a user's age, 299 det may request a national identity card or equivalent document for verification at any time. Account activity may be restricted until verification is complete.

It is the personal responsibility of every account holder to prevent minors from gambling. In households where children or teenagers are present, keep your devices secured.

04 Deposits and Payments

299 det currently accepts bKash, Nagad, and Rocket for deposits. The minimum deposit amount for each method is ৳200. There are no set fees for deposits.

• Transactions generally take a few minutes to complete.
• The correct reference number must be used when making a payment.
• If a payment method shows repeated failed transactions, that method may be temporarily restricted.
• No interest applies to funds held in the account.
• Using someone else's mobile wallet for deposits is not permitted — only methods registered in your own name may be used.

If you experience any issue with a transaction, contact our 24/7 support team via live chat or email. Keeping screenshots of your transactions helps resolve issues faster.

05 Withdrawal Guidelines

The minimum withdrawal amount is ৳500. Withdrawals can be made via bKash, Nagad, and Rocket. The withdrawal process generally takes between 15 minutes and 2 hours.

• The withdrawal method you request must match the method used for your deposit.
• Withdrawals may be held if identity verification has not been completed.
• Funds earned from a bonus cannot be withdrawn until the wagering requirement for that bonus has been met.
• If you have an active bonus balance, you may need to cancel it before making a withdrawal.
• In cases of unusual or suspicious activity, 299 det may request additional information to verify a withdrawal.

06 Bonuses and Offers

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,000 bonus for a total balance of ৳2,000, and you must wager ৳1,000 × 10 = ৳10,000 before withdrawing the bonus funds.

6.2 General Bonus Terms

• Each bonus has its own wagering requirement and validity period — read them before claiming a bonus.
• Not all games can be played with bonus funds — certain bonuses may have restrictions on specific games or sections.
• It is generally not possible to claim another bonus while one is already active.
• If misuse is suspected, 299 det reserves the right to cancel a bonus or adjust the balance.
• A bonus is never direct cash — it only becomes withdrawable after the wagering requirement has been fulfilled.

6.3 Other Promotional Offers

The same general rules apply to weekly rewards, Friday special offers, and other promotional bonuses. Each offer may have separate detailed terms, which will be clearly stated in that offer's description.

07 Game Rules

All games operated on the 299 det platform are provided by third-party game providers. Each game has its own rules and terms, which can be viewed within the game. Game outcomes are determined by a Random Number Generator (RNG) and cannot be predetermined by any party.

• If a round is left incomplete due to a technical error or disconnection, it will be settled according to the provider's server records.
• Any software error or unusual result during a game must be reported immediately.
• Any form of cheating, use of bots, or attempts to exploit the system are strictly prohibited.
• In sports betting, event results will be determined according to the announcement by the relevant authority.

In any game-related dispute, 299 det's decision is considered final, though the option to appeal through the support team is available.

08 Account Suspension and Closure

299 det may temporarily or permanently close any account without prior notice for any of the following reasons:

• Violation of any clause of these terms and conditions.
• Use of a false identity or forged documents.
• Operating multiple accounts.
• Bonus abuse or involvement in fraudulent activity.
• Suspicion of money laundering or other illegal financial activity.
• At the account holder's own request (voluntary closure or self-exclusion).

If you wish to close your account or take a temporary break, follow the steps described on our responsible gaming page. Once self-excluded, the account cannot be reactivated before the set period has ended.

09 Limitation of Liability

299 det is not liable for any financial loss, lost profit, or indirect damages arising from use of the platform. Gambling inherently carries financial risk, and the user makes this decision entirely at their own discretion.

299 det will not be liable for losses caused by technical issues, internet disconnection, or third-party software errors. However, in the case of a clear error in our own systems, appropriate compensation will be considered.

299 det carries out regular maintenance to ensure service quality. Services may be temporarily unavailable during maintenance — advance notice will be given where possible.

10 Data Privacy

How users' personal data is collected, stored, and used is explained in our detailed Privacy Policy. By registering, you are also giving your consent to that policy.

All transactions and personal data are kept secure using SSL encryption. Your information is not sold to any third party; it may only be shared with technology partners who are necessary for operating the service.

11 Changes and Amendments

299 det reserves the right to update or change these terms and conditions at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after any change constitutes acceptance of the updated terms.

The date of the most recent update is shown at the top of this page. It is each member's responsibility to check this page regularly.

If any clause is declared legally unenforceable, the remaining clauses will continue to apply. The entire document will not be invalidated.

12 Contact and Support

If you have any questions about these terms and conditions or find any clause difficult to understand, please contact the 299 det support team. Live chat and email support are available in both Bengali and English, 24 hours a day, 7 days a week.

Support email: [email protected]

For quick answers to common questions, visit our FAQ page — it has detailed information on accounts, payments, bonuses, and more.